Using this website
This website provides general information about MotorDoc Pro and allows visitors to request contact or a quote. Website information is not a remote diagnosis and does not replace inspection and testing of the vehicle.
Quotes and bookings
Submitting an enquiry does not create a booking or require payment. A booking is confirmed only when MotorDoc Pro agrees the date, location, scope and price with you. Quotes are based on the information supplied and may change if the vehicle, location or required work is materially different.
Vehicle information
You are responsible for providing accurate information about the vehicle, warning lights, previous work and known faults. Some symptoms can have several causes, and the correct solution may only become clear after on-site checks.
Service limitations
MotorDoc Pro carries out on-vehicle DPF cleaning and diesel emissions fault finding. We do not remove or delete legally required emissions equipment. Cleaning is recommended only where it is considered suitable; a damaged, contaminated or end-of-life filter may require repair or replacement by an appropriate workshop.
Availability and cancellations
Appointment times can be affected by traffic, weather, access, safety or the duration of an earlier job. Please provide reasonable notice if you need to cancel or change an appointment. Any specific cancellation charge will be explained before the booking is confirmed.
Website availability
We try to keep the website accurate and available but cannot guarantee uninterrupted access. External links and third-party services are governed by their own terms and policies.
Contact
Questions about these terms can be sent to motordocpro@gmail.com or discussed by calling 07393 912231.
Preparing for a mobile visit
When discussing a visit, tell us where the vehicle is parked and whether there are access restrictions. Please mention if it cannot be driven, if a warning instructs you to stop, or if another garage has advised against running the engine. This information helps us discuss a suitable location and the checks that may be possible.
Understanding the findings
A fault code identifies a condition reported by the vehicle; it is not, by itself, proof that a particular component needs replacing. Keep any diagnostic reports, invoices and written advice supplied after the visit. If you have a question about the findings or a warning returns, contact MotorDoc Pro with the registration, date of the visit and details of what has changed.
Enquiries and personal information
Please use the contact details on this website for questions about your enquiry or visit. You can provide relevant vehicle information and photographs of warning messages when discussing the problem. Information about how enquiry details are handled is available in our Privacy Policy.
Your consumer rights
These website terms do not limit any statutory consumer rights that apply to your booking. Any specific service scope, agreed price and warranty information should be read alongside the information provided when your booking is confirmed.